Refund policy

Return & Refund Policy

At Auroé Jewels by Kratika, we strive to provide the best quality products to our customers.

No Return or Exchange

We do not offer returns, exchanges, or cancellations once an order has been placed and delivered.

Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, broken, or incorrect item, you must:

• Record a clear unboxing video from the moment the package is opened.
• Contact us within 24 hours of delivery.
• Share the unboxing video along with your order details for verification.

Claims submitted without a complete unboxing video or after 24 hours of delivery will not be accepted.

Contact Us

For any concerns regarding damaged, defective, broken, or incorrect products, please contact us:

Email: AuroeJewelsbykratika@gmail.com

Instagram DM: https://www.instagram.com/auroejewels?igsh=MWh3bDh6cHRxbzV1NQ%3D%3D&utm_source=qr

Once we verify the issue, we will provide an appropriate resolution at our discretion.

Thank you for shopping with Auroé Jewels by Kratika.